用户体验战略

UXS Technology Planning Report: Artificial Intelligence




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Report Summary:

Innovations in the areas of artificial intelligence (AI), machine learning and deep learning are beginning to dominate the technology landscape. These concepts are set to revolutionize the connected world, but the actual user experience and concerns about privacy and security are obstacles that can prevent AI from reaching its potential.

This report presents Strategy Analytics’ User Experience Strategies observational research into the needs, behaviors and expectations of consumers regarding AI.  Based on this research, recommendations are provided for delivering the most compelling AI experience.



Table of Contents

Executive Summary      3
Introduction and Methodology 8
Capabilities Comparisons 12
In-Depth Persona: Early AI Adopters 19
Use Cases 25
Core Use Case Themes 30
In-Depth Use Cases: Home 35
In-Depth Use Cases: Phone 39
In-Depth Use Cases: Automotive 43
In-Depth Use Cases: Messaging 46
In-Depth Use Cases: Other 49
Barriers to Adoption 52
Voice HMI 67
Critical Success Factors 71
Conclusions 85
Appendix: User Profiles 88

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