User Experience Strategies高级HMI战略

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Author: Lisa Cooper
Co Author: Chris Schreiner
Publication Date: 10月 08 2020
Report Type: Webinar Replay



Trends in Communication and Information Sharing: Webinar Replay


Report Summary:

Zoom has dominated video communication platforms during COVID-19 for both social and business needs. The pandemic has forced consumers – and particularly elderly consumers – to adopt video communication and other technologies to meet basic needs. More online shopping means more interactions with chatbots that require a better experience.

But what is next? SA’s User Experience Strategies service reviews recent UX Strategies research on trends in communication from the micro level to the macro.

This wide-ranging presentation includes results from:

  • focus groups and surveys with elderly consumers on technology usage trends post-COVID,
  • reviews of recent research on conversational agents
  • evaluations of evolving immersive communication platforms to rival Zoom
  • the development of “digital twin cities” to enhance information sharing across urban environments.

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