User Experience Evaluation: 2019 Toyota Avalon with Entune App Suite Connect

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Report Summary:

Strategy Analytics conducted a user experience evaluation of the infotainment system aboard a 2019 Toyota Avalon, including the Entune 3.0 application suite known as App Suite Connect.  The embedded touchscreen and voice-enabled features work well for the vehicle’s class, Entune 3.0 represents a marked improvement from previous versions, and the integration of connected features within relevant infotainment menus is best practice.  However, a number of UX barriers prevent Entune (and other similar companion app suites) from competing with smartphone mirroring systems.

Table of Contents

1.  Executive Summary

2.  HMI
     2.1  Touchscreen and Hard Key Controls
     2.2  Voice Control

3.  Radio

4.  Media and Other Audio Sources

5.  Navigation

6.  Communication

7.  Entune 3.0 App Suite Connect

8.  Infotainment Benchmark Score

9.  Insights

10.  Analyst Contacts

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