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User Experience Evaluation: 2019 Acura RDX




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Report Summary:

Strategy Analytics conducted a user experience evaluation of the infotainment system aboard a 2019 Acura RDX.  The clean visual design and relatively clear flows for most top tasks are almost completely negated by the use of a poorly implemented touch-sensitive finger pad as the primary control.  Although certain touchpad functions can add tremendous value among specific regions and segments, the RDX touchpad proves that not all novel HMI modalities can be “dragged and dropped” into the car without consequences to the UX.



Table of Contents

1.  Executive Summary

2.  HMI
     2.1  Displays
     2.2  Steering Wheel Controls
     2.3  Touchpad, Touch-Sensitive Scrolling Strip, and Hard Keys
     2.4  Voice Control

3.  Personalization

4.  Radio

5.  Media

6.  Navigation

7.  Phone and Messaging

8.  CarPlay Integration

9.  Infotainment Benchmark Score

10.  Insights

11.  Analyst Contacts

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