User Experience Benchmark: 2018 Range Rover Velar Touch Pro Duo and Park Assist

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Report Summary:

Strategy Analytics conducted a UX benchmark study of the 2018 Range Rover Velar, featuring its Touch Pro Duo infotainment system.  The visually appealing and customizable dual-touchscreen interface received positive feedback from first-time users, despite extremely poor performance on 2 tasks.  One particular infotainment section is rendered almost unusable due to a lack of affordance for key in-car tasks.  The steering-only park assist feature leveraged its console display for a usable visual asset throughout the maneuver.  But park assist also suffered from many of the same usability issues noted in other early autonomous systems.

Table of Contents

1.  Executive Summary

2.  Introduction and Methodology
     2.1  Introduction
     2.2  Methodology

3.  Initial Impressions and Overview of HMI
     3.1  Initial Impressions
     3.2  Speech Recognition

4.  Infotainment Features
     4.1  Audio
     4.2  Phone
     4.3  Navigation
     4.4  Climate and Other Lower Console Functions
     4.5  Final Impressions and Infotainment Benchmark Score

5.  Park Assist
     5.1  HMI
     5.2  Parking Tasks
          5.2.1  Searching
          5.2.2  Detection and hand-off
          5.2.3  Parking task progress
     5.3  Overall Impressions and IVX Rating

6.  Concluding Insights

7.  Analyst Contacts

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