Comparing the User Experience of Connected Vehicles

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Report Summary:

Through user benchmarks and heuristic evaluations, Strategy Analytics rated connected infotainment offerings from major OEMs. GM MyLink provides the best overall experience though Chrysler UConnect, Cadillac CUE, and SAIC’s InkaNet are not far behind. UX improvements must be made in all systems to compel users to switch from using their smartphone for connected services and move to the head unit. Subscription models will also inhibit usage of connected services.

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