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User Experience Strategies

Will Immersive Communication Platforms Replace Zoom? A UX Evaluation

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Report Summary:

Zoom became the must-have communication platform during the COVID-19 pandemic, but Zoom is not well suited for all communication use cases. Immersive communication platforms have been around for awhile and are available on VR headsets, laptops, and smartphones.

This report takes a deep dive into 5 immersive communication platforms from a UX perspective to understand how well they address the needs of their target use cases, how much the additional spatial and social presence enhances communication, and what is required for them to become the next must-have social or business communication platform.

Table of Contents

  1. Introduction: The Rise of Zoom
  2. Immersive Communication Platforms & Supported Use Cases
  3. UX Benchmark of Immersive Communication Platforms 
  4. UX for Setup and Simple Calls
  5. Spatial Presence Comparison
  6. Social Presence Comparison
  7. Critical Success Factors
  8. Conclusions

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