User Experience StrategiesUser Experience Strategies

User Experience Strategies

Smart Home UX: Barriers to Adoption and Opportunities for Collaboration

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Report Summary:

The smart home industry is growing thanks to video surveillance and energy management devices, but other smart home devices are falling behind and consumers are hesitant to adopt a wide array of products. User experience issues around usefulness, setup, programming, and handling of edge cases present significant barriers. In this report the Samsung SmartThings ecosystem is examined as a case study for identifying these issues and providing recommendations to overcome them. Broader implications for other verticals wishing to integrate with the smart home are also discussed.

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