User Experience Strategies

Security Smart Home Automation: Consumer Interest, Expectations, Use Cases & Experience




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Report Summary:

While 2015 has been slow to bring smart home technology to the fore, consumer perceptions are changing. Early adopters of security, appliance and environmental smart home systems are starting to provide valuable evidence-based reviews on the benefits of investing in these systems. Whether to increase a sense of security at home or save money on heating or electricity bills, consumers are realising that these systems not only provide convenience and simplify daily life, but also cost efficiencies at a time when family budgeting is critical. Almost all consumers included in this study are interested in smart home technology because they want their home to be more secure, cut costs of home energy bills and have the ability to monitor activity while away from home. Having the latest and greatest technology was the least important reason for interest in smart home technology



Table of Contents

1.            Executive Summary

2.            Introduction

3.            Interest in Smart Home Technology

4.            Purchase Decision

4.1          Current Interests - Intenders

4.2          Devices Owned - Owners

4.3          Purchasing Priorities – Intenders

4.4          Purchasing Priorities – Owners

5.            DIY vs. Outsourced vs. Hybrid

5.1          DIY

5.2          Outsourced

5.3          Hybrid

6.            Installation & Setup

7.            Learning How to Use the Device/System             

7.1          Intenders

7.2          Owners               

8.            Control & Interaction

8.1          App

8.1.1      Intenders

8.1.2      Owners               

8.2          Devices               

8.3          Smart Hubs

9.            Usage

9.1          Intenders – Location and Frequency of Use

9.2          Owners - Location of Device

9.3          Owners - Frequency of Use

 

10.          Experiences & Satisfaction

10.1        Intenders – Features Desired

10.2        Owners - Features Used              

10.3        Owners - Ease of Use

10.4        Owners – Physical Design

10.5        Owners - Overall Satisfaction

11.          Concerns

11.1        Intenders

11.2        Owners               

12.          Future Purchases

13.          Desired Use Cases

13.1        Security Smart Home Devices

13.2        Appliance/Environment Smart Home Devices

13.3        Other

14.          The Ultimate Smart Home

14.1        Intenders

14.2        Owners               

15.          Conclusions

 

16.          Analyst Contacts

 

17.          Appendix: Participant Profiles (In-home Interviews & Focus Groups)


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