User Experience StrategiesUser Experience Strategies

User Experience Strategies

COVID-19: Assessing Impact on User Needs, Behaviors and Experiences

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Report Summary:

Since March, Strategy Analytics’ UX Innovation Practice and Consumer Insights teams have been continuously monitoring changes in consumer behavior due to the pandemic to understand potential long term impacts. This report looks at potential impacts of COVID-19 on current and likely future usage of a variety of devices, apps, and connected services.

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