Contents

1. Introduction.. 5

2. Key Drivers of the Digital Health Revolution.. 6

     2.1.1 Overwhelm During Covid Forced Policy Makers to Step In.. 6

     2.1.2 Policy Support for TeleHealth Fosters Acceptance and Adoption.. 7

     2.1.3 Protecting Vulnerable Groups. 8

     2.1.4 Investors Take Notice. 10

   2.2 Technology Drivers. 10

     2.2.1 Smartphones and Apps. 11

     2.2.2 Wearables. 12

     2.2.3 Connected Consumer Medical Devices. 13

     2.2.4 Internet of Things (IoT) and the Metaverse. 14

     2.2.5 Remote Patient Monitoring Platforms. 14

     2.2.6 Artificial Intelligence (AI): The Ultimate Technology Driver. 15

     2.2.7 Digital Twin Technology. 17

3. Barriers to Technology Adoption in Health Care. 21

   3.1 Navigating Healthcare Funding Models. 21

     3.1.1 Understanding CPT Codes. 22

     3.1.2 Gaining NICE Accreditation (UK). 23

     3.1.3 Investment in Legacy Solutions. 23

   3.2 Building Trust and Overcoming Resistance to Change. 24

     3.2.1 Accuracy. 24

     3.2.2 Branding. 25

     3.2.3 Data Privacy. 25

     3.2.3 Legacy Policies as Barriers to Accessing TeleHealth.. 26

   3.3 Digital Exclusion in Healthcare. 26

   3.4 Fragmentation.. 28

     3.4.1 Difficulties in Rolling out Products and Services Globally. 28

     3.4.2 Disparate IT Systems for Data Management. 29

     3.4.3 Inconsistent Processes Evolve around Fragmented IT systems. 30

     3.4.4 A Fragmented Healthcare Ecosystem Meets Fragmented Consumer Digital Healthcare. 32

4. How Do we Get There? Key Success Factors. 33

   4.1 Recommendations for Policy Makers. 33

     4.1.1 Ease Regulatory Burdens. 33

     4.1.2 Set up Principles and Governance over Data Sharing. 33

     4.1.3 Bring Forward Regulations for Digital Inclusion.. 33

     4.1.4 Focus on Accountability. 34

   4.2 Recommendations for Vendors. 34

     4.2.1 Ensure Interoperability. 34

     4.2.2 Support Collaboration.. 35

     4.2.3 Promote Inclusive Design.. 36

     4.2.4 Build Trustworthy Systems and Infrastructure. 36

     4.2.5 Remember: Multiple Users, Multiple Needs. 37

     4.2.6 Adapt Business Models to Healthcare Sector Norms. 37

     4.2.7. Refocus Consumer Wearables towards Sick Consumers. 38

     4.2.8 Create Adaptable Interfaces. 39

   4.3 Recommendations for Infrastructure Decision Makers. 39

     4.3.1 Adopt a Socio-Technical Design Approach.. 39

     4.3.2 Utilize Co-Creation and Co-Production Techniques. 40

     4.3.3 Leverage Accessible AI Training Datasets. 41

     4.3.4 Keep up with Innovation.. 44

     4.3.5 Improve connectivity in hospitals and Other Medical Facilities. 44

     4.3.6 Learn from Infrastructures that Support Innovation Not Competition.. 44

     4.3.7 Avoid Silos. 45

5. Conclusion.. 46

   5.1 Key Takeaways. 46

   5.2 How to Compete and Win.. 47

6. Analyst Contacts. 49

   6.1. Other Contacts: 49