Strategy Analytics' Consumer Rating Index has identified that Apple’s iPhone XS leads in consumer satisfaction over the last three months with an average buyer rating of 4.74/5. This based on analysis of more than 1,200 ratings and reviews for four current generation flagship smartphones in the European market. Across all reviews, the camera is the most mentioned device feature with 18% of consumers mentioning it.
Section
Slide
Introduction & Methodology
Slide 4
Key Findings
Slide 5
Consumer Ratings Index
Slide 6
Ratings Distribution
Slide 8
Sentiment Matrix
Slide 9
Brand Consideration
Slide 12
Device Ranking By Country
Slide 13
Review Analysis: Apple iPhone XS
Slide 14
Review Analysis: Huawei P30
Slide 15
Review Analysis: Samsung S10
Slide 16
Review Analysis: Google Pixel 3
Slide 17
Critical Ratings: S10 v. iPhone XS
Slide 18
Conclusion
Slide 19
CSA Contacts
Slide 20
Xiaomi a Premium Brand for UK Smartphone Buyers?
Spotify Customer Service 3-times More Frustrating than Pandora’s
Aug 20, 2019