Consumer Sentiment Analytics

Smart Speaker Sentiment: Google Home - Leader in Satisfaction During Q3 2018




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Report Summary:

Strategy Analytics’ Consumer Sentiment Analytics service has examined more than 52,000 smart speaker reviews from seven brands and eight models. The purpose of this report is to identify consumer satisfaction for specific models by these brands. While Amazon leads the smart speaker market based on share, Google Home leads in consumer sentiment for Q3 2018, followed by Apple HomePod.

This data will help identify negative trends/issues some of the consumers of these brands are facing.


Table of Contents

Slide 4 - Introduction & Methodology
Slide 5 - Key findings
Slide 6 - Market Background - Smart Speakers
Slide 7 - Consumer Sentiment Index
Slide 9 - Ratings Distribution
Slide 10 - Brand Consideration
Slide 11 - Review Analysis: Google Home
Slide 12 - Review Analysis: Apple HomePod
Slide 13 - Review Analysis: Sonos One
Slide 14 - Review Analysis: Amazon Echo
Slide 15 - Review Analysis: Insignia Voice
Slide 16 - Review Analysis: Amazon Echo Show
Slide 17 - Conclusion
Slide 18 - CSA contacts

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