Consumer Sentiment Analytics

Pricing & After-Sale Service a Main Component of Poor Reviews among Chinese Smartphone Consumers




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Report Summary:

Based on average ratings from JD.com, of 8 smartphones in China, the Vivo X9S is leads in consumer satisfaction. This device has an average rating of 4.95/5.00. Other Smartphones brands included in the report are – Samsung, Gionee, Xiaomi, Oppo, Meitu, Meizu, and Huawei. Additionally, this report explores 11 factors that drive critical device reviews. Lack of bundled accessories is the device-related factor that is most likely to cause complaint in the Chinese market.

Table of Contents

1. Introduction
  1.1 Key Findings

2. Consumer Ratings Index

3. Critical Reviews
   Exhibit 3.1 Vivo
   Exhibit 3.2 Huawei
   Exhibit 3.3 Oppo
   Exhibit 3.4 Gionee
   Exhibit 3.5 Meitu
   Exhibit 3.6 Xiaomi
   Exhibit 3.7 Meizu

4. Conclusion


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