Welcome to the July 2020 edition of Strategy Analytics’ UX Innovation Practice Newsletter! This newsletter provides highlights of our most recent and upcoming user experience research, relating to connected technologies in-vehicle, in-home and while mobile. In this edition, we also explore the impact of the COVID-19 pandemic on UX a few months in, and introduce our new bi-weekly podcast: UX SOUP. This podcast will update professionals on the latest developments that will impact UX in the industries we cover.
Featured articles include:
Xiaomi a Premium Brand for UK Smartphone Buyers?
Spotify Customer Service 3-times More Frustrating than Pandora’s
Aug 20, 2019