Consumer Sentiment AnalyticsConsumer Sentiment Analytics

 Key Questions Answered:

  • How has my product been received by customers?

  • Which types of customer across which channels are most satisfied?

  • What are the drivers of satisfaction and dissatisfaction?

  • Will my new product be a winner or loser?

  • How should I price my product to maximize sales?

Are your customers happy with their purchase?  What do they love about your product?  What are they complaining about?  Are they more or less satisfied than your competitor's customers? 

Consumer Sentiment Analytics is a powerful platform and set of methodologies for gathering, standardizing and analyzing buyer feedback in any language on any consumer product or service.  We offer cost-effective custom analyses and ongoing subscription services which track and analyze consumer ratings and feedback on smartphones. 

Both our syndicated and custom offerings provide strategic insight and guidance on issues such as:

  • How to attract new customers and understand key purchase drivers
  • How to improve customer satisfaction and NPS
  • How to drive future product improvement

For ongoing research into smartphones, Consumer Sentiment Analytics delivers strategic analysis reports highlighting key insights and trends. Topics are driven by client input.  In addition to scheduled research updates, clients benefit from direct access to the analyst team to gain deeper insight into the data and reports.

For custom engagements, our team can apply our proven set of methodologies to any consumer product or service and provide fast, cost-effective insights and analysis to guide effective decision-making.  To date, we have produced sentiment reports for companies in industries as diverse as smart home security products, virtual reality headset manufacturers and car-sharing service providers.


For more information about our ongoing tracking of smartphones or our bespoke offerings, please contact us


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