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Networks & Service Platforms

5G Orchestration and Automation toward Zero Touch Service Management

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Report Summary:

As Communications Service Providers (CSPs) increasingly look to automate both network and service orchestration to achieve true digital transformation of their networks across multiple domains, they have begun to consider intent-based modeling to optimize workflows for End-to-End (E2E) service delivery and closed-loop automation.

The report shows how ETSI’s Zero Touch Network and Service Management (ZSM) framework, in conjunction with intent-based approaches can be leveraged to put CSPs on the path to knowledge-driven zero-touch closed-loop automation across multiple domains.

This report and the related webinar were sponsored by HPE and Intel.

Click to Replay the Associated Webinar

Learn more about how HPE is accelerating digital service provider transformation at and how Intel is helping enterprises and communication service providers with cloud-optimized and 5G-ready platforms at

Table of Contents


  • Evolution of management and orchestration toward 5G
  • The challenge of on-demand network slice management


  • Intent-based approach and modeling
  • Intent-based modeling
  • The challenge of cross-domain orchestration
  • Significant cost savings and faster TTM result from intent-based approach
  • Translating the process to infrastructure management
  • Making infrastructure management service driven
  • Zero-touch automation requires co-ordination of orchestration at multiple levels
  • How close are operators to zero-touch automation?


  • Implications
  • Zero-touch is coming

Intelligent automated service and infrastructure orchestration demand intent-based approach Communications and media solutions, Hewlett Packard Enterprise

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