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COVID-19 Consumer Mobile Payment Insights

Report Summary:

Apple, Google, Samsung and other technology companies have sought to transform the way consumers pay for goods and services at retail locations by launching their own mobile payment apps. Strategy Analytics research reveals there is significant room for mobile payments growth, particularly in large consumer markets like the US, UK and Germany. In contrast China stands out as a clear mobile payment leader. This report examines the payment preferences of consumers across these four countries in the wake of COVID-19 and identifies which consumers are looking to embrace both mobile and contactless payments.     

Summary Graphic_COVID-19

Table of Contents

  1. Research background
  2. Putting mobile payments in context - which payment methods do consumers prefer?
  3. COVID-19 impact on contactless payments  
  4. Consumer preferences - contactless card versus mobile contactless
  5. Mobile payment preference by type and retail location
  6. Mobile contactless payment preference by smartphone maker
  7. Summary of findings and conclusions
  8. Implications and follow-up questions    
  9. How can we help you
  10. Contacts

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