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Consumer Sentiment: Spotify Versus Pandora

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Report Summary:

Consumer Sentiment Analytics recently examined more than 2,100 rating and reviews for two of the most popular music streaming services – Spotify and Pandora. This report will examine the average consumer rating for these services based on 2019 data. Additionally, the report will focus on drivers of dissatisfaction facing the music streaming industry as well as each of there services on an individual basis.

Table of Contents



Methodology & Report Introduction

Slide 04

Key Questions

Slide 05

Consumer Ratings

Slide 06

Cross-Brand Mentions

Slide 07

Drivers of Dissatisfaction

Slide 08

Drivers of Dissatisfaction: Spotify

Slide 09

Drivers of Dissatisfaction: Pandora

Slide 10 

Key Findings – Recommendations

Slide 11


Slide 12

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