Author: Christopher Dodge


Publication Date: Aug 31 2016


Pages: 16


Report Type: Report, PowerPoint



 Mobile Payments

Walmart Pay: UX Expert review of Walmart’s mobile payment service




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Report Summary:

This report presents the findings of Strategy Analytics’ Media & Services UX expert evaluation of Walmart’s mobile payment service, officially launched December 10, 2015.  To understand the user experience and functionality of Walmart Pay, Strategy Analytics reviewed this mobile payment service to explore the user interface, differentiating experiences and core features.  The expert review was completed in August 2016, accessing Walmart Pay via its mobile application on an HTC One M9. Based on our analysis of Walmart’s mobile payment service, this report provides key highlights and recommendations for mobile payment services.


Table of Contents

•Introduction
•UX Overview
•Core Features
    •Discoverability
    •Overview
    •Paid Service
    •Adding Card(s)
    •Completing Setup
    •Making a Payment
    •Post-Transaction
•Conclusions

 

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