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SVOD Satisfaction Study: Netflix Tops in Subscriber Satisfaction

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US and global visitors can buy this report for $1399
UK visitors will be charged £1100

This report is available for individual purchase.

Report Summary:

This report presents customer satisfaction with major SVOD services in the U.S., U.K., Germany, and France. The report evaluates consumer satisfaction regarding product offering, product value, user experience, and identifies how these factors impact overall satisfaction for each SVOD service. In addition, the report segments subscribers into those that are “more satisfied” and “less satisfied” and examines the factors separating these two segments. 

Table of Contents

• Introduction
• Key Findings
• Overall Satisfaction Score for Major SVOD Services in the U.S.
• Netflix Satisfaction Analysis
• Amazon Video Satisfaction Analysis
• HBO Now Satisfaction Analysis
• Hulu Satisfaction Analysis
• Children’s Programming
• Conclusions
• Methodology
• Appendix
• Analyst Contact

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