Consumer Surveys

French Multiplay Households Meeting The Challenge From Free

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Report Summary:

Major French multiplay service providers have seen a huge impact from Free’s entry into the mobile market. More than half of French households in our ConsumerMetrix survey take at least three of mobile, telephone, broadband and television services from one provider. Orange, Free and SFR are battling for overall leadership. This Bulletin presents research of French multiplay customer households and examines potential perceived weaknesses in Free’s service offerings.

Table of Contents

  • Introduction
  • Key Survey Findings
  • French Multiplay Service Provider Households
  • Emerging behaviours in Free, Orange and SFR Triple Play Households
  • French SPs: Overall Satisfaction in Television Service
  • French SPs: Access to advanced TV services
  • French Multiplay Households: TV Performance Ratings
  • What Is ConsumerMetrix?
  • ConsumerMetrix: Survey Methodology
  • Key Contacts

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