Consumer Surveys

Europes TV Platforms Advanced Features Performance and Customer Satisfaction

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Report Summary:

Europe’s cable TV operators have some performance advantages in overall value for money and customer service, but satellite providers are noticeably stronger in rolling out advanced services. In terms of availability of advanced services, DTT is a closer competitor to cable than satellite, although DTT is seen as weaker than cable in terms of its performance. This Bulletin presents selected survey findings relating to subscribers to and users of television services in Europe, and segments the findings by “access platform”, ie Cable, Satellite, DTT.

Table of Contents

  • Introduction
  • Key Survey Findings
  • Access to Advanced TV Services By Platform
  • Perceived Value of Advanced TV Services in Europe
  • Europe’s TV Platforms: Performance Ratings
  • Europe’s TV Platforms: Overall Satisfaction
  • Survey Methodology
  • Key Contacts

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