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How are Mobile Operators Helping SMBs Tackle COVID-19



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Report Summary:

The COVID-19 outbreak is causing widespread concern and economic hardship
for consumers, businesses and communities across the globe. The ability to
connect closely with their customers and communities has always been one of
the qualities that set small and medium-sized businesses (SMBs) apart from
larger organisations. But with social distancing rules in place, how have they
been coping during lockdown and post pandemic? This report looks at Strategy
Analytics’ latest survey findings and highlights what tier-1 mobile operators in US
and Western Europe are doing to help SMBs to cope with priorities and
concerns. Mobile Operators and companies mentioned in this report include
AT&T, EE (BT), Verizon, Vodafone, Orange, Telefonica, Deutsche Telekom,
Google, Microsoft and SK Telecom.

Table of Contents

1. SMBs Embrace BYOD in a Time of COVID-19 3

2. Reignite Carriers’ Commitment and Service Offering for SMBs 7

2.1 North America 7

2.2 Western Europe 8

3. Conclusions 12

4. How Can We Help You? 14

Exhibits

1. SMB Employees - Current Feelings about Working from Home .............................................................................. 5

2. SMB Employees - Feeling about Working from Home in the future ......................................................................... 6


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