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Mobile Workforce

Enterprise Mobility Predictions 2019

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Report Summary:

Successful organizations are looking at agility, faster response to customer or user needs, and other efficiencies – including data protection and privacy. All these ultimately translate into better business outcomes that ensure business survival and success. Hardly a day went by in 2018 without hearing about yet another organisation falling prey to a cyber-attack, or adopting artificial intelligence and cloud computing to improve business outcomes. While these trends are likely to continue, we expect more developments in areas like IoT, UEM, RCS, LBS and 5G networks, that will shape the enterprise technology landscape in 2019. This report contains Strategy Analytics views on the key trends that will shape the enterprise in 2019.

Table of Contents

1.           Executive Summary        4

2.           The Advent of 5G, AI and Foldable Screens Will Not Drive Business Mobile Device Adoption in 2019             5

3.           Multi-cloud Will Be the Standard in 2019             6

4.           2019 Will See RCS Deploy At Scale           8

5.           Unified Endpoint Management Acceptance Will Skyrocket and Evolve to Intelligent Edge Management    10

6.           AI Voice-Controlled Assistants Breach the Enterprise      12

7.           Chatbots are on the Rise and will Dominate Customer Service    15

8.           Organizations Will Scale Real-Time Location Systems (RTLS) Deployments to the Next Level             17

9.           2019 will Unleash the Promise of IoT and Edge Computing          19

10.         Conclusions       20

11.         How Can We Help You?               21



Figure 1: Which of the following enterprise applications is your organization using and how is each application deployed:  as Traditional on-premises software, Private cloud, or Public cloud Services?  7

Figure 2: Why are you using Enhanced Messaging Service (EMS) instead of SMS?              8

Figure 3: Which of the following components are implemented in your organization’s mobility management strategy?  10

Figure 4: What is the primary use of AI in your company?            13

Figure 5: What are the greatest benefits to utilising AI in your company?              13

Figure 6: What are the primary categories of applications your organization is looking to offer on Mobile  Phones  in the next 12 months?        16

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How do you make a return on the large investments into mobile infrastructure required for 5G? How do you meet consumers requirements for a better service whilst being sensitive to price changes? And how do vendors present their value proposition to gaining a worthwhile share of the market?

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