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Mobile Workforce

After the Pandemic: Scaling the Impact of Sustained Working From Home Behaviours

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Report Summary:

The Covid-19 pandemic has imposed working from home (WFH) on millions of employees around the world, many for the first time. Although lockdowns are easing there are growing expectations that permanently higher levels of WFH will continue. Our modelling projects a potential decline in office-based working environments of 22%, accompanied by a long-term increase in the population of home-based workers of up to 300%, but different employee groups exhibit very different attitudes and behaviours towards WFH. These changes will have a profound impact on many aspects of daily life, the strategies of employers and businesses, adoption and use of technologies and services, transport patterns, and government and local authority planning decisions. This report assesses the changes in WFH behaviour and attitudes in recent months and presents options for modelling and quantifying their potential impact on home-based working populations.
Table of Contents

Summary and Key Findings

Pre-pandemic Work-from-Home Patterns

The Impact of the Pandemic on WFH

Comparing Changes In Working Environments

Who Are The New Home Worker Groups?

Characterising the New Employee Groups

Employee Attitudes towards WFH

Benefits Of WFH

Concerns with WFH

Post-Pandemic Scenario Modelling and Impact

The Future Expectations of Employees

Office v. Non-Office Working Environments

The Reactions of Employers

Scenarios for Assessing the Potential Impact of Increased WFH

Conclusions and Implications

Further Questions and Next Steps

Commuting-Dependent Business Sectors


Governments and Local Authorities

Technology and Communications Industries

Exploring the Implications of the WFH Transformation With Strategy Analytics

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