As IoT applications proliferate they present new and innovative ways to collaborate, communicate and interact, both from a human and machine perspective. While most of the focus in the IoT has been on data, the integration of voice – including VoLTE – into IoT applications offers a versatile method to provide human interaction; communication and control, that with proper implementation and consideration for relevance, costs and human factors, can provide a more flexible user experience in a more economical way than traditional methods such as touch screens or data input.
This paper examines the previously under-explored role of voice in IoT and identifies use cases and opportunities where the inclusion of voice offers not only inherent value to the specific solution, but also makes practical economic sense.
Table of Contents
1. Executive Summary 3
2. The IoT Opportunity is Significant and Growing 5
3. IoT is all about the Data, Right? 7
3.1 The Changing Role of Voice 9
4. Making the Case for Voice in IoT 10
4.1 Advantages to voice-machine interaction 10
5. Use Cases for Voice Integration into IoT offerings 12
5.1 Consumer v Business and Industrial Applications 12
5.2 Consumer Applications 12
5.3 Commercial and Industrial IoT Applications 13
6. Types of Voice Services in the IoT 15
6.1 Bi-directional voice 15
6.1.1 Bi-directional voice use cases 16
6.2 Mono-Directional Voice 19
6.2.1 Mono-directional voice use cases 19
6.3 Voice Recognition 20
6.3.1 Voice Recognition Use Cases 21
7. Conclusions 23
Exhibits
Figure 1: What do you believe are the Primary Benefits of IoT? (n=450) 5
Figure 2: IoT Connections by Technology Type. 6
Figure 3: Planned IoT Deployments by Types of Services and Solutions (n=450) 8
Figure 4: In-car voice and Telematics Forecast in Passenger vehicles. 17
Table 1: IoT Voice Application Use Cases. 18
Figure 5: Developer Interest in Voice Recognition. 22