M2MEnterprise IoT


The Impact of COVID-19 on Enterprise and the IoT

Report Summary:

Since the novel coronavirus (COVID-19) outbreak in early 2020, businesses across multiple vertical industries around the world, have struggled to deal with unprecedented challenges posed by the pandemic. With millions of workers furloughed and companies shuttered, the virus has had an enormous impact in both human and economic terms. While many industries have suffered, opportunities have also been created, especially in B2B and the Internet of Things.

This report takes a look at the impacts caused by COVID-19 on the enterprise and IoT space and the opportunities and challenges posed as the global economy attempts to recover on the path to 2021.

Questions Answered by this Report and for Further Consideration:

  • How has the COVID-19 pandemic impacted businesses of all sizes?
  • How have different vertical industries been affected by COVID-19?
  • How have companies reacted to the pandemic and what measures are they taking to re-open safely? How may this change in future?
  • How can the pandemic serve as a catalyst for Digital Advancement?
  • What is the future of Telehealth, given its vital role in fighting COVID-19?
  • What are the future roles for Automation, AI/Machine Learning, Spatial Computing, Digital Twins, Supervised Autonomy and Machine Vision, based on what we have learned during the pandemic? What is the future outlook for these technologies?
  • How have IoT projects been impacted by COVID-19?
  • How have Big Data, Geolocation and IoT been used during the pandemic? What lessons have been learned?
  • What have we learned about security and privacy during the pandemic? How will this change in future?

Companies and Institutions mentioned in this report:

Google, Apple, Microsoft, LogMeIn, Cisco, BlackBerry, Kaspersky, Darktrace, Codeacademy, Coursera for Campus, SAP, Zendesk, VMWare, Rackspace, PTC, GE, U.S. Centers for Medicare and Medicaid, Kinsa, iWEECARE, VivaLNK, Northwestern University, Shirley Ryan Ability Lab, Rombit, Estimote, Imperial College London, Microsoft HoloLens, Huawei, JD Logistics, Amazon, Llamasoft, BMW, Plus One Robotics, Bubblebox, Accent Systems, Comarch, Telefonica, Vodafone, Oxford University, Proofpoint, Checkpoint Software Technologies, WHO, NCSC, CISA

Table of Contents

1. Questions Answered by this Report and for Further Consideration 5
1.1 Companies and Institutions mentioned in this report 5
2. Executive Summary 6
3. COVID-19 a Catalyst for Digital Advancement 8
3.1 COVID-19 Creates New Challenges and Opportunities for Digitalisation 8
3.2 How Have Businesses Adapted to Conditions Created by the Pandemic? 9
3.3 Network capacity increase and software company response to COVID-19 10
3.3.1 Collaboration Tools examples 11
3.3.2 Anti-virus/Cybersecurity examples 11
3.3.3 Education software examples 12
3.3.4 Other Business Software examples 12
3.4 Takeaways 13
4. Telehealth 14
4.1 Telehealth Receives Investment Boost 14
4.2 The Internet of Medical Things (IoMT) 15
4.3 Wearables advance Telehealth Strategies for tackling COVID-19 16
4.3.1 Northwestern University and Shirley Ryan Ability Lab 16
4.3.2 Rombit wearable wrist tracking for Port Workers 17
4.3.3 Estimote Track and Trace Wearables 18
4.4 AR/MR provides answer for Medical Students and Virtual Ward Rounds 19
4.5 Takeaways 20
5. Automation 21
5.1 Automation in Key Industries 21
5.2 UAVs and Autonomous Vehicles 22
5.3 Rise of Vision-based control systems. 23
5.4 Takeaways 23
6. Enforced Business Process Changes 25
6.1 Business process evolution 25
6.1.1 Spatial computing growth 25
6.1.2 Digital Twins 25
6.1.3 Digital Twins for Transparent Supply Chains 26
6.2 Asset management 27
6.3 Takeaways 28
7. IoT Project Impact 29
7.1 Vertical Industry Impact 29
7.2 Growth in Supervised Autonomy 29
7.3 Takeaways 31
8. IoT and Geolocation vital in Managing COVID-19 32
8.1 Test and Trace and Contact Tracing 33
8.2 Contact Tracing and the IoT 34
8.2.1 Bubblebox 34
8.2.2 Accent Systems 34
8.2.3 Comarch LifeWristbands 35
8.3 CSPs use Big Data and Geolocation to help Governments with a Pandemic Strategy 35
8.3.1 Telefonica 36
8.3.2 Vodafone 36
8.4 Takeaways 38
9. COVID-19 Security and Privacy Challenges 40
9.1 Privacy and COVID-19 40
9.1.1 Track and Trace to control COVID-19 40
9.1.2 Apple and Google Contact Tracing 42
9.2 Security and COVID-19 44
9.3 Types of Cyberattacks 44
9.3.1 Phishing Attacks 44
9.3.2 Fake Domains 46
9.3.3 Malicious Apps 47
9.3.4 Growth in Home-working challenges 47
9.3.5 Targeting of Healthcare Organizations 48
9.4 Takeaways 48
10. Conclusions 49
11. Recommendations, Further Questions and Next Steps 51
11.1 Governments and Public Sector 51
11.2 Enterprises 52
11.3 Technology and Communications 53
12. How Can We Help You? 54

Figure 1: Changes in Working from Home Pre and During COVID-19 9
Figure 2: Growth in Remote Education Due to COVID-19 10
Figure 3: Telemedicine adoption before, during and after the COVID-19 pandemic 14
Figure 4: Kinsa’s Smart Themometer 15
Figure 5: Rombit wearable wrist tracker 17
Figure 6: Estimote “Proof of Health” Wearables 18
Figure 7: Dr Louis Koizia at St Mary’s hospital, one of Imperial College NHS trust’s sites, wearing a HoloLens headset used to examine patients. 20
Figure 8: Automated Slagging Robot in Iron and Steel Production 22
Figure 9: LLamasoft Supply Chain Digital Twin Platform 26
Figure 10: Traditional Maintenance v Predictive Maintenance 27
Figure 11: Industrial Robots 30
Figure 12: Company geolocation implementation plans? 32
Figure 13: Estimote Track and Trace Employee Dashboard 33
Figure 14: Comarch LifeWristband 35
Figure 15: Vodafone Analytics Data for vehicles in Madrid on different dates 37
Figure 16: Vodafone Analytics Lockdown Impact on Mobility in the UK 38
Figure 17: Singapore’s Track and Trace App 42
Figure 18: How Track and Trace Apps Work 43
Figure 19: Coronavirus-theme Shipping Industry Lure 45
Figure 20: Weekly COVID-19-related Cyberattacks 46
Figure 21: COVID-19 Domains Registered Weekly 47

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