In_Vehicle_UXIn Vehicle UX

In-Vehicle UX

User Experience Evaluation: Tesla Smart Summon



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Report Summary:

Strategy Analytics conducted a user experience evaluation of the Smart Summon automated “valet” feature from Tesla.  The feature is the first Level 4 automated driving system to break the bounds of trade show demos and reach the hands of car owners.  It also contains serious design flaws, especially within the Tesla app’s HMI.  The viral rollout of Smart Summon raises alarms about how the automotive industry is testing AV technology, and how unregulated beta testing on public roads poses serious ethical and legal risks.
Table of Contents

1.  Executive Summary

2.  Introduction and Methodology
     2.1  Introduction
     2.2  Evaluation Details

3.  In-app HMI
     3.1  Control
     3.2  Display

4.  Smart Summon Step-by-Step
     4.1  Availability of Smart Summon
     4.2  Hand-offs and Take-overs
          4.2.1  From App User to Smart Summon
          4.2.2  From Smart Summon to App User
     4.3  Vehicle Movements

5.  Insights and Recommendations

6.  A Level 4 Landmark, or a Dangerous Precedent?

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