In_Vehicle_UXIn Vehicle UX

In-Vehicle UX

User Experience Evaluation: Polestar 2



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Report Summary:

Strategy Analytics conducted a UX benchmark evaluation of the groundbreaking Polestar 2 infotainment system and relevant HMI.  By implementing embedded Google-powered features, with minor adjustments specifically for in-car use, Polestar 2 infotainment designers and developers clearly aimed for lofty comparisons against premium systems from Tesla and BMW.  For many features and HMI modalities, designers succeeded in a big way.  But for a few critical in-car tasks, the Polestar 2 falls woefully and surprisingly short.

Table of Contents

- Executive Summary

- Introduction and Methodology
     -  Introduction
     -  Methodology

- Initial Impressions and Overview of HMI
     - Console Touchscreens and Other Physical Elements
     - Speech Recognition
     - Home Screen and All-Apps Screen

- Infotainment Features
     - App Downloads and Service Logins
     - Media
     - Navigation
     - Communication
     - Climate
     - Battery and Charging
     - Other Apps

- Final Impressions and Infotainment Benchmark Score

- Insights

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