Author: Chris Schreiner

Publication Date: Mar 21 2016

Pages: 21

Report Type: Benchmark

 In-Vehicle UX

User Experience Evaluation: GM OnStar

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Report Summary:

Strategy Analytics conducted an expert review of GM’s OnStar, specifically around Hands-Free Calling, Turn-by-Turn Directions, and the OnStar RemoteLink App. OnStar’s user experience beyond basic safety and security features has become outdated and surpassed by similar services. Poor integration with the rest of the infotainment system leaves OnStar falling short of reaching its potential and failing to take advantage of their pioneering efforts.

Table of Contents

     3.1     Integration  6

     3.2     Main Menu  7


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