In_Vehicle_UXIn Vehicle UX

In-Vehicle UX

User Experience Evaluation: 2021 Mercedes S-Class



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Report Summary:

Strategy Analytics undertook a UX evaluation of the Mercedes S Class infotainment system and augmented reality HUD. While MBUX is a formidable system, there are issues around media search and the integration of third-party media sources that should be addressed.


Table of Contents

1. Executive Summary 5
2. Introduction 7
3. Methodology 8
4. Overview of Displays and Controls 8
    4.1 Head Unit 9
    4.2 Instrument Cluster 11
    4.3 Steering Wheel Controls 13
    4.4 Digital Assistant 15
5. AR HUD 16
6. Media 19
    6.1 Radio 19
    6.2 Media, TV and USB 22
    6.3 Rear Seat Entertainment 29
    6.3.1 Rear Seat Entertainment Units 29
    6.3.2 Rear Seat Tablet 31
7. Navigation 32
8. Communication 36
9. Apps 38
10. Insights 39
    10.1 AR HUD 40
    10.2 Infotainment 41
11. Analyst Contacts 42
    11.1 Other Contacts: 42


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