In_Vehicle_UXIn Vehicle UX

In-Vehicle UX

User Experience Evaluation: 2020 Volkswagen Golf VIII



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Report Summary:

Strategy Analytics conducted a UX benchmark evaluation of the Volkswagen Golf VIII infotainment system and relevant HMI.  The minimalist console design, which almost completely eliminates hard key controls, has implications for the UX of many key functions, most notably climate control.  The inclusion of an advanced-for-its-class voice assistant is compelling, but cannot overcome several design flaws within the touchscreen interface.


Table of Contents

1.  Executive Summary

2.  Introduction and Methodology
     2.1  Introduction
     2.2  Methodology

3.  Initial Impressions and Overview of HMI
     3.1  Console Touchscreen and Other Physical Elements
     3.2  Speech Recognition
     3.3  Touchless Gesture Controls
     3.4  Home Screen Dashboard and Apps

4.  Infotainment Features
     4.1  Media
     4.2  Navigation
     4.3  Communication
     4.4  App-Connect and MirrorLink
     4.5  Climate

5.  Final Impressions and Infotainment Benchmark Score

6.  Insights

7.  Analyst Contacts


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