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In-Vehicle UX

User Experience Evaluation: 2018 Mercedes-Benz Semi-Autonomous Driving Assistants



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Report Summary:

Strategy Analytics conducted a user experience evaluation of Mercedes-Benz’s newest suite of semi-autonomous driving assistants in a 2018 S-Class sedan.  This iteration on older HMI designs for advanced ACC, steering assist, and lane-keeping shows improvements in control location, but repeats issues with small visual icons and a lack of audible or tactile feedback, leading to moderate IVX scores for usability.  System-initiated emergency stops during escalated takeover warnings also have troubling safety implications.


Table of Contents

1.  Executive Summary

2.  Introduction and Methodology
     2.1  Introduction
     2.2  Methodology

3.  HMI
     3.1  Control Location
     3.2  Visual Displays

4.  Driving Tasks
     4.1  Availability of Semi-Autonomous Features
     4.2  Hand-offs and Take-overs
          4.2.1  From Driver to System
          4.2.2  From System to Driver
     4.3  Vehicle Movements

5.  Final Impressions and IVX Rating

6.  Conclusions

7.  Analyst Contacts

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