In-Vehicle UX

User Experience Benchmark: 2019 Renault Scenic

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Report Summary:

Strategy Analytics conducted a UX benchmark study of the Renault Scenic.  Naïve users can easily surface key functions for most top in-car tasks in the Renault Scenic, but it is also plainly clear which features were less well-thought-out.  Although the touchscreen interface in the Renault Scenic is remarkably clearly-designed, users remarked that key features could be accessed faster.  The voice recognition system is a major pain point in immediate need of improvement.

Table of Contents

2.1     Introduction  5

2.2     Methodology  5

3.1     Initial Impressions  7

3.2     Speech Recognition  8

4.1     Audio  10

4.1.1       Radio  10

4.1.2       Connected media  11

4.2     Phone  12

4.3     Navigation  14

4.3.1       Destination entry and navigation start 14

4.3.2       Canceling Navigation  17

4.3.3       Points of interest 17

4.4     Temperature and fan speed adjustment 19

7.         Analyst Contacts  23

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