In_Vehicle_UXIn Vehicle UX

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Author: Chris Schreiner
Publication Date: Feb 22 2017
Pages: 22
 Report Type: Benchmark

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In-Vehicle UX

User Experience Benchmark: 2017 Honda Civic with Android Auto and CarPlay



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Report Summary:

Strategy Analytics conducted a UX benchmark study of the 2017 Honda Civic with Android Auto and CarPlay.  Radio tuning and presetting was surprisingly difficult for first-time users.  The navigation system featured a familiar UI but user feedback was mixed.  The embedded speech system’s requirement to state and confirm the feature category led to mass confusion and errors.  CarPlay and Android Auto were extremely well-received, but implementation issues seen in other benchmarks were repeated.  These issues led to a middling-to-lower-end IVX score for usability.
Table of Contents

1.  Executive Summary

2.  Introduction and Methodology
     2.1  Introduction
     2.2  Methodology

3.  Initial Impressions and Overview of HMI
     3.1  Initial Impressions
     3.2  Touch-Sensitive Keys
     3.3  Speech Recognition

4.  Embedded Features
     4.1  Audio
          4.1.1  Radio
          4.1.2  Connected Media
     4.2  Phone
     4.3  Navigation

5.  CarPlay & Android Auto
     5.1  Accessing CarPlay & Android Auto
     5.2  Accessing Siri & OK Google
     5.3  Overall Impressions

6.  Final Impressions and Infotainment Benchmark Score

7.  Conclusions

8.  Analyst Contacts

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