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In-Vehicle UX

The Impact of COVID-19 on Transport Choice

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Report Summary:

How has the pandemic impact current and intended use of ride hailing, car sharing, bike and scooter sharing, taxis, and public transport? From a survey of 3250 consumers in the US and Western Europe, this report looks examines:

  • Usage of mobility services pre-pandemic and during the pandemic
  • Expectations for use of mobility services as lockdown measures ease
  • Expectations for ownership and use of personal vehicles
  • Expectations for car pooling and sharing rides
  • Impact of cleanliness procedures on likelihood to use mobility services
  • Interest in contactless options for personal vehicle shopping and delivery

Table of Contents

Executive Summary
Transport Usage During / After COVID-19
Buying a Car During / After COVID-19
Using Ride-Hailing During / After COVID-19
Car-Pooling During / After COVID-19
Sharing-Rides During / After COVID-19
Overall Insights
How to Design For After a Pandemic
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