In_Vehicle_UXIn Vehicle UX

In-Vehicle UX

COVID-19: New Paradigms and Challenges for Automotive and MaaS UX

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Report Summary:

The unimaginable impacts of COVID-19 are only now beginning to come into focus, but will be wide-ranging and long-lasting.  Consumer expectations for interaction models (especially in shared spaces like fleet vehicles) will certainly be impacted.  Even acceptable ownership models for vehicles could be shifted.  In this report, Strategy Analytics explores potential near-term impacts of COVID-19 to 3 of the "CASE" factors in automotive design and development.

Table of Contents

-  The State of "CASE" UX, Pre-COVID-19

-  Potential COVID-19 Impacts to Consumer Behaviour and Preferences

-  Next Steps for Designers, Developers, and Product Planners

-  How Can We Help You?

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