In-Vehicle UX

Consumers’ Usage & Satisfaction with In-Car Speech Increases as Touchscreen Satisfaction Maintains Downward Trend

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Report Summary:

Strategy Analytics surveyed consumers in the US, Western Europe, and China regarding their usage of and satisfaction with in-car speech recognition systems and satisfaction of in-car touchscreens. Daily usage of in-car speech recognition systems has increased in all regions from 2016 to 2017.  Consumers’ satisfaction with such systems has declined slightly across many demographics.  Consumers’ satisfaction with in-car touchscreens remains strong but maintains its downward trend. Satisfaction with this HMI decreased most in the US.

Table of Contents

1. Executive Summary
2. Introduction and Methodology
2.1 Introduction
2.2 Methodology
3. Speech Recognition
3.1 Speech Recognition Usage
3.2 Speech Recognition Satisfaction
4. Touchscreens
4.1 Touchscreen Satisfaction
5. Conclusions
6. Analyst Contacts
7. Respondent Profiles
8. Survey Questions

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