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Comparing the User Experience of Connected Infotainment Systems
Strategy Analytics has previously published several reports regarding the user experience of individual connected infotainment systems. This report compares the user experience across 19 connected infotainment systems in the US, Western Europe, and China on five aspects of the user experience: features, discoverability, HMI, integration, and ease of use. Tesla’s infotainment system rated the highest amongst all systems. More holistic integration and properly designed multimodal interactions are necessary to improve consumer satisfaction and adoption of in-vehicle connectivity.