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In-Vehicle UX

Cars in the Time of COVID-19: Consumers Weigh In

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Report Summary:

Strategy Analytics surveyed consumers in the UK and US to investigate attitudes around current and future usage of cars and mobility services, and how the COVID-19 pandemic is affecting those attitudes.  Preferences for remote shopping and service experiences were also explored.  Concerns about safety and cleanliness echo throughout the consumer space, but these concerns manifest differently in owned cars versus shared transport.  And though remote shopping is certainly of interest, not all concepts are equal in consumers' eyes.

Table of Contents

- Executive Summary

- Transport Usage After COVID-19

- Using Ride-Hailing During COVID-19

- Buying a Car During COVID-19

- Overall Insights

- How to Design for a Pandemic

- More Information

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