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Strategy Analytics

'Who You Gonna Call?' Allstate Transforming Automotive Insurance

Author: Roger Lanctot

Publication Date: Feb 20 2012

Pages: 8

Report Type: Insight, Word


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Summary

An important phone call occurs at the scene of a car accident or following a vehicle theft, and a battle is ensuing around the world over who receives that phone call. In most regions, that first call is made to the insurance company. But in the U.K., some car makers want dealers to get that first call and in Continental Europe emergency responders will eventually get that first call. In the U.S., Allstate insurance is opening offices in dealerships marking a disruptive change in the market.

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